Frequently Asked Questions

Do Coolblu glasses come with a case?

More than that!! All Coolblu glasses come packaged in their own delivery box, PU leather protection case, microfiber cloth bag and a microfiber cleaning cloth.

How long will it take to receive my order?

All orders are shipped directly from the factory. Depending on the items you ordered, your order will arrive within 7-25 business days.

What countries do you ship to?

We can ship to every country in the world.

What are the shipping costs?

Shipping cost is 10US for a single pair of glasses. Shipping cost is free for orders of 2 glasses or more.

How can I track my order?

Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within 48 hours of placing your order). For questions regarding shipping and order tracking, feel free to email us at info@Coolblu.shop.

My package has not arrived yet, is this normal?

Due to high demand and international freight requirements, shipping can sometimes be delayed. If you have any questions or concerns about your order, please Contact Us by filling out the form.

My order arrived damaged, can I get a refund?

In rare cases, products may become damaged in transit. If that’s the case, please fill in the form on the Contact Us page and include pictures of the damage and we will replace your order or issue you a full refund immediately.

I am not satisfied with my order, can I return it?

If in the unusual situation you are not satisfied with your Coolblu glasses, please fill in the form on the Contact Us page. We will ensure that we find a solution together. Your total satisfaction is our only objective.

Do you offer bulk or corporate orders?

If you want to order Coolblu glasses in bulk (more than 3 pairs), please fill in the form on the Contact Us page, choose ‘Bulk Order’ from the dropdown list and we will get back to you within 24 hours.

Do you offer prescription lenses?
Currently we do not offer prescription lenses for our glasses. However, this is on our roadmap.
What is the best way to clean my glasses?
All pairs of Coolblu glasses come with a microfiber cloth. This can be used to clean your lenses. For persistent marks, we recommend using soap and water.
How do I contact you?

You can contact us through Facebook Messenger or fill in the form on the Contact Us page and we will reply within 24 hours.

  • For any questions regarding our glasses, shipping costs, bulk orders or issues, please fill in the form on the Contact Us page.

©2020 Coolblu
All rights reserved.